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Advanced CRM
Online Sales with Support and Marketing |
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| Advanced CRM 2.0 Features |
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| Features List |
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Live Chat |
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| Unlimited operators and easy integration with web site. |
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Conferencing |
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Multiple Chats |
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Smileys, Canned URLs, Replies, Push URLs |
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Site Traffic |
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Chat Receipt |
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Chat history |
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MSN Parser (import MSN chat history) |
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Daily Chat Report |
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Chat Departments |
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Referring URL |
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Typing Notification |
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Popups and Sound Alerts |
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Chat Icon Customization |
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Leave Message |
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Contacts |
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| Advanced CRM allows you to manage your contacts in an organized way. Depending on the business model of your company, you can create as many groups as required. Hence, for your convenience the system allows you to categorize all your contacts according to your requirements. |
| Following figure illustrates some dependencies regarding groups, users and customers: |
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Manage Contacts/Accounts |
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Auto Contact Creation [Through Website Integration] |
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Group and Product Views |
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Latest Activities |
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Tasks, Meetings, Followups, Tickets, Site Visits, Downloads, Groups & Products, Feedback, Comments, Calls |
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Export Contacts |
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Import Contacts |
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Custom Reports |
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Compose Email |
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Followups |
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Followups |
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Download Requests |
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Callback Requests |
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My Calls |
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Contact Request |
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Auto Followup |
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My Calendar |
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Monthly View |
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Daily View |
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Standard View |
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Trouble Ticket |
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My Ticket |
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Ticket Manager |
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Inbox |
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Settings |
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Mark Spam |
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Close Ticket |
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Search Ticket |
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Rating by customer |
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Block Emails |
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Mail Folders |
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Task & Schedulers |
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Marketing |
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Bulk (mass) mailing [Newsletter] to the specific contacts. Not available in Basic version. |
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Admin Section / Configuration |
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| Manages the configuration and overall settings. |
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Live Chat Settings |
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Department Manager |
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Role Manager |
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User Manager |
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Groups Management |
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Products Management |
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Spool Emails |
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Mail Templates |
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Auto Responders ( Add/Edit Followup package) |
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